PATIENT ACCESS SPECIALIST, CANCER CENTER - PART-TIME, DAYS
Company: The University of Chicago Medicine
Location: Chicago
Posted on: October 30, 2024
Job Description:
Job DescriptionJoin UChicago Medicine, as a Patient Access
Specialist in our Cancer Service Line. As an Patient Access
Specialist, you will be responsible for guiding patients through
cancer center services at UCM.The Patient Access Specialist ensures
that the patient and their caregivers are able to access
appropriate services in a timely manner with a high-degree of
compassion and efficiency. - This position is responsible for
coordinating services and related appointments for all new patients
among multiple providers and ancillary departments before and until
their first visit.Essential Job Functions
- Responsible to oversee the scheduling of the new Cancer
-patient's initial appointment with the appropriate provider and
will coordinate complex joint appointments and referrals for lab
testing and imaging procedures prior to first visit in
communication with program liaisons and providers.
- Anticipates patients' frequently asked questions and concerns
by assuming a proactive approach prior to the initial visit.
Directs patient and caregiver questions and concerns to appropriate
UCM clinicians, administrative staff and providers.
- Obtains patients' authorization and -verifies that all medical
records, pathology slides and specimens, faxes and other items
necessary for the initial visit have arrived. Collaborates with
pre-visit team to obtain prior insurance authorizations and
communicates with patient/caregiver as needed throughout
process.
- If patient has socioeconomic issues exist, the coordinator will
take point in putting the patient in touch with services;
financial, social work, transportation, etc.
- Builds relationships and effectively collaborates with internal
physicians, nursing staff and other hospital staff involved in the
care of cancer patients and with members of the referring community
with whom UCM has strategic partnerships.
- Provides information on appropriate clinical trials and
information regarding disease diagnosis (via web or printed
materials).Maintains statistics and generates reports for managers
and others to identify new patient needs, trends, referral
patterns, access barriers and to track outcomes related to the
Support Coordinator role to ensure continuous improvements to
service and access. -Required Qualifications
- High school diploma or equivalent from accredited
institution
- Minimum of 5 years' experience working in a high-volume
health-care -environment
- Excellent organizational skills, well-developed written
telephone and personal communication skills are required
- Must have the ability to exercise a high degree of diplomacy
and tact, excellent customer services and interpersonal
communication skills -
- Cultural sensitivity and demonstrated ability to work with
diverse people groups
- Ability to multi-task and prioritize is crucial to success in
this position
- Compassionate listening skills are required for patient and
family distress related to new diagnosis and issues related to
course of disease -
- Records acquisition experiencePreferred Qualifications
- Bachelor's Degree
- Various Microsoft based computer software programs for Office
programs
- Knowledge of scheduling templates, insurance verification,
hospital billing practices and HIPAA regulations -Position Details
- Job Type/FTE: Part-Time -
- Shift: Day, 8:00am-5:00pm, 20 hours per week -
- Work Location: Hybrid
- Unit/Department: Cancer Service Line
- CBA Code: Non-UnionWhy Join UsWe've been at the forefront of
medicine since 1899. We provide superior healthcare with
compassion, always mindful that each patient is a person, an
individual. To accomplish this, we need employees with passion,
talent and commitment--- with patients and with each other. We're
in this together: working to advance medical innovation, serve the
health needs of the community, and move our collective knowledge
forward. If you'd like to add enriching human life to your profile,
UChicago Medicine is for you. Here at the forefront, we're doing
work that really matters. Join us. Bring your passion.UChicago
Medicine is growing; discover how you can be a part of this pursuit
of excellence at: -UChicago Medicine Career Opportunities.UChicago
Medicine is an equal opportunity employer. - We evaluate qualified
applicants without regard to race, color, ethnicity, ancestry, sex,
sexual orientation, gender identity, marital status, civil union
status, parental status, religion, national origin, age,
disability, veteran status and other legally protected
characteristics.Must comply with UChicago Medicine's COVID-19
Vaccination requirement as a condition of employment. If you have
already received the vaccination, you must provide proof as part of
the pre-employment process. This is in addition to your compliance
with the Flu Vaccination requirement as well. Medical and religious
exemptions will be considered consistent with applicable law.
Lastly, a pre-employment physical, drug screening, and background
check are also required for all employees prior to hire.
Keywords: The University of Chicago Medicine, Elkhart , PATIENT ACCESS SPECIALIST, CANCER CENTER - PART-TIME, DAYS, Other , Chicago, Indiana
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