Part-time Educator - Lincoln Park Experiential

Company: lululemon athletica
Location: Chicago
Posted on: October 7, 2024

Job Description:

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Key Responsibilities of the Job

Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
  Working with Others
  
  
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
    Operations
    
    
    • Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
    • Use in-store technology to support store operations and provide positive guest experiences.
    • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
    • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
    • Perform work in accordance with applicable policies, procedures, and laws or regulations.
      Key Skills & Core Values You Bring
      
      
      • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
      • Integrity/Honesty: Behaves in an honest, fair, and ethical manner
      • Guest Experience: Enjoys working and connecting with, understanding, and helping guests
      • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
      • Self-Awareness: Is aware of how words or actions may be perceived by or affect others
      • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
      • Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging
        Job Requirements
        
        Eligibility
        
        
        • Must be legally authorized to work in the country in which the store is located
        • Must be 18 years of age or older
        • Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
        • Must have the ability to travel to assigned store with own transportation methods
          Availability
          
          
          • Willing to work a flexible schedule including evenings, weekends, and holidays
            Other Willingness Requirements
            
            
            • Willing to work in an environment with bright lights and loud music
            • Willing to move through a store for most of a shift to help guests and accomplish work
            • Willing to move boxes weighing up to 30 lbs (13.6 kg)
            • Willing to work as part of a team and also complete some work independently
              Job Assets (i.e., nice to have; not required)
              
              
              • Education: High school diploma, GED, or equivalent
                In keeping with our mission, please connect with us at ...@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.
                
                Compensation & Benefits Package
                
                lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $18.50- $21.29/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional $3 per hour, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $21.50- $24.29/ hour.
                
                At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
                
                • Extended health and dental benefits, and mental health plans
                • Paid time off
                • Savings and retirement plan matching
                • Generous employee discount
                • Fitness & yoga classes
                • Parenthood top-up
                • Extensive catalog of development course offerings
                • People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
                  
                  ADDENDUM: Alternate Format Educator
                  
                  Below are the responsibilities from the core Educator job description that may not fully reflect their intended scope in alternate format stores. The core Educator job description on the preceding pages still applies, but the subset of job responsibilities that benefit from clarification for alternative formats are listed below with their intended scope for these additional spaces within the store.
                  
                  Experiential
                  
                  Store Format Description:
                  
                  Experiential Stores bring community and member engagement to life through cultural and brand centered events, experiences, and classes. Experiential Stores are a place to experience the physical manifestation of our brand, cultivate community in key cities, retain and engage our guests and drive brand affinity and loyalty. Experiential Stores have programming beyond retail and can include elements such as group fitness, food & beverage, mindfulness, and curated events.
                  
                  Key Alignment of Existing Responsibilities to Alternative Formats (i.e., Fuel, Studio):
                  
                  - Move dynamically on the floor to ensure all areas of the store are covered, to continuously engage with guests and attend to guest or store needs.
                  
                  o This includes executing day-to-day operations of the studio spaces, such as class check in, locker room and studio maintenance, class tear down and re-set, and guest management.
                  
                  - Manage sell through by monitoring product levels and performing inventory counts in line with visual merchandising strategy and company standards.
                  
                  - Assist floor and BOH team with activities as needed to maintain strategic product presentation/visual merchandising.
                  
                  o This includes ensuring the quality of food and beverage products (e.g., storing food and rotating product according to standards/requirements, communicating replenishment needs to BOH).
                  
                  o This includes documenting food and beverage actions (i.e., labeling grab 'n go, updating inventory, logging cold storage temperatures, documenting expired product in waste log ).
                  
                  - Perform cleaning tasks (i.e., bathroom, fit rooms, BOH) as needed throughout the day to maintain the luxury environment of the store.
                  
                  o This includes ensuring kitchen, coffee equipment, and studio/locker room cleanliness and organization.
                  
                  - Maintain strategic product presentation/visual merchandising by performing product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes.
                  
                  - Manage store inventory processing (e.g., unload/receive boxes, unpack boxes, prep for visual presentation) according to company standards.
                  
                  o This includes receiving and restocking marketplace product, grab 'n go, fuel ingredients, restaurant supplies, and studio/event supplies.
                  
                  - Perform work in accordance with applicable policies, procedures, and laws or regulations.
                  
                  o This includes standard operating procedures specific to fuel and studio spaces, including those necessary to maintain health, safety, and operational excellence standards.
                  
                  Unique What We Look Fors/Certifications/Experience:
                  
                  Food safety certification - Liquor service certification

Keywords: lululemon athletica, Elkhart , Part-time Educator - Lincoln Park Experiential, Other , Chicago, Indiana