Patient Experience Manager International
Company: https:/www.pcrecruiter.net/sitemap.xml
Location: Chicago
Posted on: October 29, 2024
Job Description:
Patient Experience ManagerDoha, QatarOur client is a top 10
hospital system according to US News and World report for the last
10 years.They have embarked on a first of its kind partnership to
open a WORLD CLASS Ambulatory center in a state of the art, new
complex in one of the safest and wealthiest areas in the
world.Responsibilities:Patient Experience Strategy:
- Develop and execute a comprehensive patient experience strategy
aligned with the organization's mission and values.
- Identify opportunities to enhance the patient's journey from
admission to discharge.
- Implement initiatives to improve patient satisfaction,
engagement, and loyalty.Team Management:
- Lead, mentor, and manage a team of patient experience
coordinators and customer service representatives.
- Provide guidance and support to ensure staff members deliver
exceptional patient service.Cross-Functional Collaboration:
- Collaborate with medical and administrative departments to
ensure consistent and excellent patient care.
- Establish communication channels to gather feedback from
patients, families, and staff, and use this information to drive
improvements.Data Analysis and Reporting:
- Collect and analyze patient feedback and satisfaction
data.
- Generate regular reports and insights for senior management,
identifying trends and areas for improvement.Training and
Development:
- Develop training programs for staff members to enhance their
communication and interpersonal skills.
- Conduct workshops and training sessions to improve patient
interactions.Quality Assurance:
- Monitor and evaluate patient interactions, ensuring compliance
with established service standards.
- Implement quality assurance processes to maintain a consistent
and positive patient experience.Complaint Resolution:
- Address patient complaints and concerns promptly, striving for
effective resolution.
- Escalate complex issues to relevant departments and work
towards a satisfactory resolution.Experience Required:
- Minimum 10 years' experience in a reputable organization, with
a minimum of 3-5 years in a Senior position.Skills Required:
- Proven experience in a patient experience or customer service
leadership role within a healthcare setting.
- Strong understanding of patient-centered care principles and
customer service best practices.
- Excellent communication, interpersonal, and problem-solving
skills.
- Expertise in troubleshooting application, network, and security
problems.
- Proficiency in data analysis and reporting tools.
- Fluency in English is required; knowledge of Arabic is an
advantage.Essential:
- Quality management experience.
- Knowledge of guidelines, healthcare standards, and
regulations.
- Experience with clinical outcomes, safety, and patient
experience data.Preferred:
- Bachelor's degree in Healthcare Administration, Business
Management, or a related field.
- Certified Professional in Healthcare Quality (CPHQ) or
Certified Professional in Patient Safety (CPPS), master's degree
and/or other evidence of advanced commitment to the
profession.Certifications:
- Certification in Basic Life Support (BLS) CPR required.Our
client offers an incredible salary and benefits package that
includes transportation, luxury housing, vehicle, cell phone,
education, and 42 days per year of vacation.For prompt and
confidential consideration, please apply to the link above.
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Keywords: https:/www.pcrecruiter.net/sitemap.xml, Elkhart , Patient Experience Manager International, Executive , Chicago, Indiana
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