Director, Client Integration
Company: Thegradcafe
Location: Chicago
Posted on: October 19, 2024
Job Description:
Job DescriptionThe Client Integration team at Epsilon holds a
key role in integrating our clients' first-party data into our
platform. This team combines elements of engineering, consulting,
and technical account management to facilitate integration, ensure
its ongoing success, and assist with digital campaigns. Our work
involves understanding our clients' marketing objectives and
adjusting Epsilon's technology to reach these goals. In this role,
you'll have the chance to solve challenging technical problems and
work with some of the top names in advertising.The Director of
Client Integration is a hands-on leadership role within our team.
After acquiring proficiency in our platform and tools, you will
actively participate in both company and client initiatives,
collaborating with cross-functional teams. Your involvement will
span across the client lifecycle, from onboarding through campaign
execution, to continual support. Your primary responsibilities will
include spearheading strategic initiatives and managing a dedicated
team within the organization, reinforcing our commitment to client
success.Responsibilities
- Manage and mentor a team including both managers and individual
contributors. Ensure the quality and efficiency of their output and
serve as the primary point of escalation.
- Set standards for the team with regards to client support,
technical excellence, and customer service to cross-teams.
- Drive results with both internal impact on client integration,
and externally to other cross-teams and clients.
- Continually evaluate team's bandwidth against current work,
incoming sales, and product pipeline to identify staffing and
training needs.
- Advisor to internal/external stakeholders and proactively
reaches out to educate on best practices, new tools, and industry
trends.
- Continuously challenge status quo and looks both holistically
and granularly to identify automation and innovation
opportunities.
- Inspire team by providing growth opportunities through
impactful goals and cross-training.
- Provide relevant, timely, and concise information to senior and
executive leadership.
- Proactively evaluate companywide processes and look to improve
them, with focus on making an impact across the team and
organization.
- Occasional travel required (approximately 1-2 days per
quarter).Qualifications
- Ideal candidates will have an excellent business aptitude
coupled with a strong technical background.
- A proven track record in successfully managing and leading
large initiatives, including aspects of design, vision, and
organization of the effort.
- Previous AdTech and MarTech experience.
- Excellent communication and client-facing skills, ability to
convey technical aspects to a non-technical audience.
- Strong attention to detail and delivery of high-quality
results.
- High level of expertise with web technologies.
- Strong command of SQL, JavaScript and hands-on programming
experience.
- Previous experience in working with databases, including an
understanding of database structures and the ability to run queries
for data interaction and analysis.
- Prior consulting experience is desirable.Experience and
Education
- 15+ years of experience in a technical role.
- 10+ years leadership experience.
- 5+ years of experience in digital marketing technology.
- Bachelors in Computer Science, MIS or related field, or
equivalent experience.About EpsilonEpsilon is a global advertising
and marketing technology company positioned at the center of
Publicis Groupe. Epsilon accelerates clients' ability to harness
the power of their first-party data to activate campaigns across
channels and devices, with an unparalleled ability to prove
outcomes. The company's industry-leading technology connects
advertisers with consumers to drive performance while respecting
and protecting consumer privacy. Epsilon's people-based identity
graph allows brands, agencies and publishers to reach real people,
not cookies or devices, across the open web. For more information,
visit epsilon.com.Great People Deserve Great BenefitsWe know that
we have some of the brightest and most talented associates in the
world, and we believe in rewarding them accordingly. If you work
here, expect competitive pay, comprehensive health coverage, and
endless opportunities to advance your career.Epsilon is an Equal
Opportunity Employer.
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Keywords: Thegradcafe, Elkhart , Director, Client Integration, Executive , Chicago, Indiana
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